Job Description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Pets Hotel Associate Lead

About Life at PetSmart

At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits that benefit you

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid weekly
• Flexible schedule
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

The impact you’ll make

This role provides a welcoming and safe environment for pets, ensuring proper healthcare and hotel cleanliness. In this role, you’ll ensure the hotel runs smoothly and that pets and their pet parents have an incredible experience. As a PetsHotel Associate Manager, you’ll help lead the team in the following areas:

• Customer Interaction: You'll lead the pack when it comes to engaging with pets and pet parents. You'll spend time getting to know each of our visitors, including their unique personalities, and ensure it's a great experience that will keep them coming back to play!
• Safety and Pet Care Pets are the Guest in the hotel and become our own while they are in our care, so their safety is our top priority. As the Pets Hotel Associate Manager, you'll foster a happy, healthy, and clean environment for pets and associates, including regular policy audits.
• Sales and Promotion - Recommend and sell additional pet training, health and wellness solutions with Pet Parents based on pet’s needs. Coordinates hotel events for pets and pet parents.
• Team Leadership: Provides indirect leadership to other hotel associates through training and mentoring.
• Culture and Recognition - Actively contributes to fostering our culture of Belonging and Recognition within the store.

What we’re looking for

• Passion for pets and people and the desire to grow a fulfilling career. 
• 1-2 years of retail supervisory experience in a customer-focused environment.
• High school diploma or equivalent preferred. 
• Available to work flexible hours that may include early mornings, evenings, weekends, and/or holidays. 
• Strong written and verbal communication skills . 
• Strong organizational skills and attention to detail.

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now! 

*This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for. 

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits, as described at 

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.  

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law  

Job Tags

Weekly pay, Minimum wage, Holiday work, Full time, Work experience placement, Local area, Flexible hours, Afternoon shift, Early shift,

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