Job Description

Description

Medical Office Manager

Our Company:

Lakeshore Eyecare Center is an independent optometry practice in Holland, Michigan. Our

professional reputation is solid for providing trusted and comprehensive eyecare services to

patients of all ages for over 45 years. Advanced technologies are utilized to assist the doctors in

their diagnosis and treatment options for both vision correction and medical eyecare conditions.

Our desire is to provide patients with personal and professional eyecare services along with

expertly fitted quality optical products both today and in the future.

Job Overview:

Our company is seeking someone who has excellent organizational skills, is a team player, and is a

serious multi-tasker. The medical office manager oversees the daily operations of the practice,

ensuring efficient administrative functions and high-quality patient care. This role involves

managing staff, coordinating office procedures, and maintaining compliance with healthcare

regulations. The medical office supervisor plays a crucial role in ensuring smooth operations and

maintaining a positive work environment. This position requires a detail-oriented individual with

strong leadership skills who can effectively manage both administrative tasks and staff while

prioritizing patient care and satisfaction.

Key Responsibilities

• Supervise and train administrative and support staff
• Create work schedules and assign tasks
• Conduct performance evaluations and address personnel issues
• Participate in hiring and onboarding new employees
• Oversee patient scheduling, check-in, and billing processes
• Manage patient records and ensure proper maintenance of electronic health records
• Monitor inventory of medical supplies and office equipment
• Implement and maintain office policies and procedures
• Monitor budgets and prepare financial reports
• Oversee insurance claims processing and follow up on outstanding payments
• Identify ways to improve efficiency and reduce costs
• Ensure adherence to healthcare regulations, including HIPAA
• Implement and monitor quality improvement initiatives
• Address patient complaints and concerns promptly
• Communicate between administrative staff, medical professionals, and patients
• Coordinate with external vendors and service providers
• Facilitate effective communication within the office
• Assist support staff when overwhelmed and office is busy
• Required Skills
• Strong leadership and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency with medical office software and electronic health record systems
• Knowledge of medical terminology and healthcare regulations
• Problem-solving and decision-making capabilities

Required Experience:

• Bachelor's degree in healthcare administration or related field, preferred
• 2+ years of experience in medical office management or related field

Salary and Benefits:

• We offer salary commensurate with experience - $55,000 - $75,000 annually
• Comprehensive benefit package including paid holidays, paid time off, 401(k), health insurance
• Typical office hours have limited flexibility, designed to accommodate employee work/family
• balance, health, and wellbeing, not remote

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