Job Description

Tons Of Phones is looking for a customer-focused and tech-savvy Live Chat Agent to join our growing team. As a Live Chat Agent, you’ll be the first point of contact for our customers, assisting them with inquiries, troubleshooting, and providing top-notch support through our online chat platform. If you have excellent communication skills and a passion for helping people, this role is perfect for you!

Key Responsibilities

• Respond to customer inquiries via live chat promptly and professionally.

• Provide accurate information about Tons Of Phones’ products, services, and promotions.

• Troubleshoot and resolve customer issues or escalate them to the appropriate department.

• Maintain a positive and empathetic attitude while ensuring customer satisfaction.

• Track and document customer interactions using the company’s CRM system.

• Meet or exceed performance metrics, including response times and customer satisfaction ratings.

Qualifications

• Previous experience in customer service or live chat support is preferred.

• Strong written communication skills with excellent grammar and attention to detail.

• Ability to multitask and handle multiple chat sessions simultaneously.

• Proficiency with chat software and CRM systems is a plus.

• A reliable internet connection and a quiet, distraction-free workspace.

• Availability to work flexible shifts, including weekends and holidays, if required.

Benefits

• Competitive Pay: Hourly wage with opportunities for bonuses based on performance.

• Flexible Work Schedule: Work from the comfort of your home.

• Comprehensive Health Benefits: Medical, dental, and vision insurance (if applicable).

• Paid Time Off: Vacation days, sick leave, and paid holidays.

• Employee Discounts: Exclusive discounts on Tons Of Phones products and services.

• Training and Development: Access to ongoing training and career growth opportunities.

• Technology Support: Equipment provided or reimbursement for home office setup.

• Performance Incentives: Recognition programs and additional rewards for meeting goals.

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Job Tags

Hourly pay, Holiday work, Home office, Flexible hours, Shift work,

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