Content Moderator Job at Telus Digital, Decatur, IL

MUdSK21aOGN6RzhSWmxaZFhlTEFxdWdsS3c9PQ==
  • Telus Digital
  • Decatur, IL

Job Description

Description and Requirements

Specific Responsibilities May Include:

  • Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies,

workflows and targets, which may include graphic, violent, sexual, explicit, political, profane and otherwise highly disturbing content
  • Uphold a high standard of accuracy and quality while fulfilling job responsibilities

  • Participate in frequent refresher training to always conduct correct moderating policies

  • Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams

  • Make suggestions for improving efficiency

  • Draw up daily activity report

Required Experience, Skills & Competencies:

  • Basic computer knowledge

  • Strong independent work ethic with the ability to self-manage

  • Fast learner and adaptable to constantly changing procedures

  • Demonstrated stable job tenure

  • Social media savvy

  • Strong emotional intelligence and resilience

  • Sound coping, emotion regulation, and stress-management skills

  • Ability to to perform duties objectively, devoid of inherent biases or personal beliefs

  • Accurate and critical work attitude

  • Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks 

  • Strong prioritization skills

  • Ability to think critically and make quick decisions

  • Enthusiastic and proactive team player

  • Collaborative and has a growth mindset

  • Strong spelling, grammar, and reading skills

  • Experience in content or community moderation is a plus

  • Professionalism and ability to work with diverse personalities

  • Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs)

  • High school diploma or equivalent

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We passionately put our customers and communities first

  • We embrace changes and innovate courageously

  • We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.   

Additional Job Description

The Social Media Compliance position is responsible for ensuring legal compliance and safety of content uploaded to a popular social media network for short-form videos. This position is a key role that serves as an important first line of defense in protecting social media users from exposure to inappropriate, disturbing and potentially unsafe online content. 

Note: All team members are expected to report to our onsite facility located at 2251 S Decatur Blvd, Las Vegas, NV for all working hours, including the training period. 

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Job Tags

Shift work,

Similar Jobs

SkyeBiz

Greece - Norwegian Speaking Social Media Content Moderator Job at SkyeBiz

 ...Are you passionate about creating a safe and engaging online environment Responsibilities: Review objectionable or disturbing content including images of violence animal cruelty hate speech and violent extremism. Ensure legal compliance and safety of content... 

Luna Community College

Admissions and Recruitment Specialist Job at Luna Community College

 ...Admissions and Recruitment Specialist JR107228 LCC Main Campus Compensation $34,000.00 Compensation Type: Non-Exempt...  ...administers programs for recruiting students to Luna Community College, Independently represents, the institution to targeted constituencies... 

Moubius LLC

Founder Chief Sustainability Officer Real Estate Development Job at Moubius LLC

 ...resources to optimize your operations. Utilize strategic guidance in fundraising product development and teambuilding to ensure sustainable growth. Participate in ongoing sessions with industry experts to drive key business metrics. Qualifications &... 

University of Nebraska Medical Center

Allergy & Immunology/Depends on Qualifications | University of Nebraska Medical Center Job at University of Nebraska Medical Center

 ...Requisition Number: 2022-304 Business Unit: College of Medicine Department: Int Med Allergy/Immunology 50000597 Reg-Temp: Full-Time Regular Position Summary: Allergy & Immunology Faculty The Division of Allergy & Immunology, a vibrant division... 

Delta-T Group Inc.

School Nurses: Registered Nurse Job at Delta-T Group Inc.

 ...opportunities and those needing care and support. Title: School Nurses: Registered Nurse Class: Nursing Type: INDEPENDENT CONTRACTOR 1099 Ref. No.: 1225882-113 BC: #DTG115 Company: Delta-T Group Georgia, Inc. Contract Contact: Contract Submit GA Edu RFP...